Return & Refund Policy – Raasa Oils

At Raasa Oils, we are committed to providing high-quality essential oils, carrier oils, fragrance oils, and natural ingredients. If you are not satisfied with your purchase, we are here to help.

✅ Return Eligibility

You may request a return or refund within 7 days of delivery in the following cases:

  • Product received is damaged

  • Bottle is leaked or broken

  • Wrong product received

  • Product quality not satisfactory

To request a return, you must inform us within 7 days after delivery.

📩 How to Request a Return

Please contact us with your order details and issue:

Kindly share:

  • Order number

  • Product name

  • Photo / video of damaged or leaked item (required for verification)

Our team will verify the issue and respond within 1–2 working days.

🔄 Return Approval Process

  • Once the issue is verified, we will approve the return or refund.

  • In some cases, we may ask you to return the product.

  • Return shipping instructions will be provided by our support team.

💰 Refund Policy

After approval:

  • Refund will be processed to the original payment method

  • Refund time: 5–7 business days after approval

  • For COD orders, refund will be sent via bank transfer / UPI

❌ Non-Returnable Items

Returns will not be accepted if:

  • Request made after 7 days of delivery

  • Product used more than normal testing

  • Damage caused after delivery

  • Wrong order placed by customer (change of mind without issue)

📦 Important Note

Due to the nature of essential oils and natural products, slight variation in color or aroma may occur and will not be considered a defect.